Yes — we deliver free pan-India. International delivery is also available; contact us for a shipping quote.

We accept UPI, credit/debit cards, net banking, international cards, and Cash on Delivery (COD) for eligible orders.

Our prices reflect the cost of genuine handcraft and quality materials. We don't discount, but we're happy to help you find the right rug within your budget

We accept exchange requests within 7 days of delivery for manufacturing defects. Since every rug is made to order, we are unable to accept returns for change of mind. Please read our full Exchange & Return Policy before ordering.

Contact us within 48 hours of delivery with photos. We'll resolve it promptly — your satisfaction is our priority.

Yes — we work with trade buyers, designers and hospitality projects regularly. WhatsApp us or email us to discuss your project requirements.

Yes. We supply rugs for hospitality and commercial projects through trade partners. Contact us directly for bulk or project enquiries.

Absolutely. Use our Custom Rug Lab to design your own rug, or WhatsApp us with your requirements and we'll guide you through the process.

Yes — every Ohana rug is hand-crafted in our Panipat studio using a tufting gun or a hand-loom. No machine production. Each piece is made by skilled craftspeople who have spent years perfecting the technique.

We work with wool, viscose, silk, tencel, jute, cotton, nylon and all natural and recycled yarns — depending on the collection and your requirements. Material details are listed on each product page.

We do our best to represent colors accurately, but screens vary. If you need to match a specific color, WhatsApp us a reference image and we can advise.

It depends on what you order. Collection pieces shown on ohanashop.in are available in limited quantities and can be delivered within 7–10 days if ordered as shown — same size, colour and material. If you'd like a collection piece in a different size or colour, or if you're ordering through our Custom Rug Lab or placing a bespoke enquiry, your rug will be made to order and will take 4–6 weeks from design finalization.

It depends on your order type. Collection pieces ordered as shown are delivered within 7–10 days. Custom Rug Lab orders and bespoke designs take 4–6 weeks from design finalization. We'll confirm your exact timeline at order confirmation.